Refund policy

Returns
We want you to love your Apoppycary skincare. If you are not satisfied, you may return unopened, unused products within 30 days of delivery for a full refund of the purchase price.

Because our products are personal care items, we cannot accept returns of opened or used products. If you have a reaction to or a concern about a product you have opened, please contact us and we will work with you to make it right.

How to start a return
Contact us through our Contact page, or reply to the email you received confirming your order, and include your order number. We will reply with return instructions and the address to send your package to. Items sent back without first contacting us cannot be accepted.

Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. Original shipping charges are non-refundable.

Damaged or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with a photo, and we will send a replacement or issue a full refund at no cost to you.

Refunds
Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

Exchanges
We do not offer direct exchanges. To swap a product, return the unopened item for a refund and place a new order.

Questions
Contact us through our Contact page, or reply to the email you received confirming your order.